Avoiding Employee Panic in an Emergency: 4 Things That Work Wonders
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Ensuring your business is
more secure than ever is an ongoing practice. But what happens when an emergency arises? Something like a fire can cause
a sense of overwhelm and will be a very testing time for you and your business. When employees feel panicked, and you are expected to steer the ship, what does it take to help during these tough times?
Having Faith in the Infrastructure
The infrastructure is what will give you that extra protection during an emergency situation. In a fire, smoke alarms, emergency exits, fire extinguishers, and newer smoke extraction techniques can all do a lot to give you peace of mind in the process. If you have skipped safety checks or skimmed over emergency training, don't be surprised that people start to panic when a real-life emergency arises. People panic because they do not know what is going on. Therefore, having the right infrastructure in terms of safety protocols will give you that extra peace of mind.
Ensuring People Are Properly Trained
In any emergency situation, you don't rise to the occasion, in fact, you fall to the level of your training. This is a big lesson we can all learn. Because people panic for the very simple reason that they don't have control over the situation or don't comprehend what is going on, when you prioritise ongoing training in your organisation and have people who know how to deal with small fires and understand the escape routes with clear objectives, they will lead your team to safety. Training should not be considered a box-ticking exercise, but it still tends to be viewed as this, however, these businesses have never experienced a major emergency!
A Comprehensive Crisis Management Plan
This is supplementary to the training your organisation should receive. There are a wide variety of emergencies that can occur. From cyberattacks to break-ins and fires, each emergency should be carefully thought through with an appropriate crisis management plan to go alongside it. Being prepared is half the battle. You have to think about the impacts on your business, not just in terms of what would happen if you experienced a data breach, but in terms of how your company would continue. Business continuity plans are critical in every type of emergency and as you will fall back on these resources, you need to do the work upfront.
Leading by Example
Finally, you may need to get past your anxieties that come with a workplace emergency. If everybody is trained, you have an action plan, and you have a solid infrastructure, these all work to make you more ready but you must also recognise your inhibitions. Instead of passively worrying about the situation, you are better off really understanding what you are worried about within yourself. You need to be calm and provide clear instructions, therefore, leading by example is a solution that doesn't just see you through in emergencies, but in every part of your business. We should never panic our employees, but this is why we've got to be prepared for every emergency that arises.









