Improving the "Customer Experience" in Community Spaces
A community space can come in many forms. It might be a place of worship, a community centre, or an outdoor space like a garden or allotments. Whatever form the space takes, it needs to provide for the community that it's intended for. It should meet their needs and give them somewhere to meet or perform other tasks. You might not be running a business, but you are still offering a service and a space for people to use and congregate. You still have a user base, even if they're not technically paying customers, so you should still make sure you're giving them what they're looking for. It's especially important if your space runs on donations because you need to keep people interested and engaged.
So how do you improve the user experience of your community space?

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Start with the Basics
To get started, think about the basics of creating a comfortable and welcoming community space. For example, is
the space a comfortable temperature? Is the lighting adequate and appropriate for the space? In many churches, getting the temperature right can be difficult because they're much less likely to have appropriate insulation and older churches often have high ceilings and stone walls. Specialist church heating solutions might be necessary to ensure your church is at a comfortable temperature all year. Lighting can be a big thing to tackle too. You might sometimes want certain lighting for atmospheric and mood reasons, but it's also important to ensure it's practical.
Think About Your Range of Users
Keeping your users in mind is essential when you want to improve any community space.
Who uses your space and what do they use it for? Firstly, you may want to consider how to ensure your space isn't preventing access to anyone. Making older buildings accessible to the disabled can be difficult, but there are often ways to do it. You should also think about the different ways your community space will be used. Will there be groups meeting for different purposes? Perhaps there will be classes or workshops, events, or people who want to use resources such as computers or books. Your space might need to cater to a range of different requirements.
Enable People to Take the Lead
As a community space, your space essentially "belongs" to your community. It's for them to use in ways that benefit them, so you might want to think about how you can give them more control. How can they
take the lead in using the space, whether it's by arranging an event or setting up a meeting group, or by making use of the available resources in a way that suits them? Think about how you can allow people in your community to be involved in how the space is run and how it's used. Consider how they can have their say in different ways.

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Offer Useful Tools and Resources
Providing your community with useful tools and resources can be one of the main functions of a community space. That might mean allowing users of the space to borrow books and other materials and tools. Or you might have a collection of useful resources that they can browse while using your space. You could offer amenities such as computers and free WiFi so that they are able to complete various tasks while in the space. What would be most valuable to your members? It could be anything ranging from gardening tools that they can borrow to a community library or archive.
Expand Your Reach
If your community space doesn't have a very big user base, you might need to expand your reach and make sure it appeals to more people. But how can you
get your message out? It might be a good idea to work with certain organisations to promote your space and the facilities that you offer. Think about what other services your desired users might be using. You can also consider finding places online where people might be looking for community support. Having a website is a useful way to advertise your space.
Maintain Your Space
Maintenance is key to running an enjoyable and useful community space. It might start off providing a great space for people to use, but it can quickly become undesirable if maintenance is neglected. It's important to have a
maintenance schedule but, of course, you also need to have the funds to maintain your space and keep it up to date. Make sure you know how the space is funded not just to maintain its current state but to make improvements too.
Give your users a better experience in your community space by thinking about their needs and how they can make the space their own.









