Make A Great First Impression With Each & Every Customer
It’s important to understand the value of making a good first impression with your customers. After all, by making the effort to do this, you are also demonstrating to your customers that you care about the whole interaction, and that is a valuable thing. Likewise, it will mean that your customers are more likely to feel like they can trust you. It will also encourage them to have a better overall attitude and feeling about what kind of a company you are running. In this post, we’ll look at how you can make a great first impression with each and every customer you come into contact with.

Be There Before They Need You
Most people only actually start to hear from a company properly after they have complained or made it clear that they need help. While you should respond at those times, you are also going to get a much better response from them in general, and make a much stronger first impression, if you are there
before they even need you. In other words, send out messages or phone calls saying that you are there for whenever they might need you. This is going to make you come across as involved, caring, and supportive of their needs.
Answer Every Call On Time
There is a reason that call centres are so passionate about keeping their SLAs. As long as you answer calls on time every time, it means that your customers are going to be a lot happier with the service on the whole. You never know when a customer is calling in for the first time, so if you are able to answer their call straight away on that first time, they are going to come away feeling that the service is professional and everything they want it to be. To make this easier to do, you might want to think about using
an answering service company, as they are professionals in doing just that.
Dress The Part
Whenever you are meeting customers in-person, you should be sure to put a lot of effort into your appearance, as this is something that will always make a profound difference to how people take you on first glance. This essentially just means dressing in a way which is smart and professional. If you do that, all of your in-person meetings with customers are going to result in that person feeling a lot more able to trust you, and feeling as though you are really a true professional whom they can get along with well. It’s amazing what a huge difference you can make by something as simple as ensuring you are
dressing the part of the professional businessperson.
Work On Your Website
The business’
website is important for many reasons. But one of the main things that it does is to act as a place for customers to go and see what you are all about. The more polished the website is, the better. Just bear in mind that it is often the very first instance that anyone will see what your business is all about, so you need to make sure it is on-brand. You also want it to be a genuine service that people can turn to, so make sure that it is providing your customers with the information they are most likely to need too.
Be Confident In All Dealings
In whatever way you communicate with your customers, it’s important that you are doing your best to be
as confident as you can be. The more that you are able to be truly confident, the more likely it is that you will make a good first impression. This is a matter of personal relations as much as anything else. Even though you are representing your business, you are also an individual - and people will trust your abilities more if you are able to present yourself with confidence.
Remember The Human
Finally, you should remember that each and every customer you deal with is a human being. If you ever give them the feeling that they are just another number to you, you are unlikely to get the kind of results you want anyway. You need to respect them as an individual human being, and talk to them in that way too. That is going to be much better for everyone, and they are going to trust you so much more than if you make them feel that they are just a source of cash to you.









