How To Turn Your Customers Into A Brand Community
Are your customers a group of people that all buy the same product or are they a community? You might not think that there is much difference between the two, but there is an important distinction and understanding it could help to revolutionize your business.

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A community of customers is a group of people that loves your product and, most importantly, the lifestyle that the brand reflects. They share that lifestyle and meet together to engage with their mutual interest in your brand. Lego is a prime example of this because there are huge conventions around the world where enthusiasts meet up and online forums where people share their builds. By drawing more people into the community, your customers are marketing your products for you. This is just one example of how a community can benefit your business. The question is, how do you create your own?
Give People A Reason To Communicate
A product that gives people a reason to communicate with one another is the first step towards building a community. There are a few ways to do this, but products that allow for creative customization are always good, that’s why Lego has such a big community. This is also common with software companies that allow users to create their own content and add-ons. Before you know it, people will be sharing their customization of your product with others online.
Products that are used to create content are also good for building communities. GoPro is a prime example of this. There are great communities where people share all of the videos that they have filmed on their cameras.
Give Them A Platform
There are plenty of online forums, like Reddit, where brand communities meet up. However, you can be more engaged with your community and keep up to date with what they are doing if you create a platform of your own for them. Invest some time in creating your own forum and marketing it to your customers. Sending out emails to let people know that your platform is up and running is a good way to get the ball rolling, and you can also find them on other forums and redirect them to your own. Once you are in control, you have more power to deliver fresh content and listen to conversations about your product, which is an incredible way to improve your product development process.
Make Sure To Engage With Them
All businesses must focus on improving customer engagement, but it’s particularly important when trying to build a thriving community. Customers engage with communities because they want to meet like-minded people but they also want to get closer to your brand, so they will be disappointed if you don’t interact with them. This is much easier on your own forums but you can do it on social media too. Respond to comments and questions and make posts of your own about new developments in the business.
If you can successfully build a brand community, your customers will be far more loyal and they will push your products for you.









